When your heart speaks, take good notes.
There was a 14-month-old, there was a 4-month-old, I mean, just babies.
Process change has become embedded in individual functions and business units, and they have seen the benefits to their bottom lines. So they come to IT because they want to know what other parts of the company have done. We`ve gone from being the engineers of new processes to being the movers of innovation across the company.